Frequently Asked Questions
Everything you need to know about shopping with The Ashva
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online returns portal.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted for your safety.
Are your materials sustainably sourced?
The Ashva is committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.